Privacy Policy — Protecting Your Data is Bijali's Priority

1. Introduction & Commitment

Welcome to the Bijali platform. Your trust and privacy are our highest priority. This Privacy Policy clearly outlines how Bijali collects your personal information, the purposes for which it is used, and how it is kept secure.

We comply with international data protection standards, including GDPR, as well as applicable local laws. By using Bijali, you agree to the terms described in this Privacy Policy. If you have objections to any part of this policy, please refrain from using our platform.

1.1 Scope of the Privacy Policy

• This policy applies to the Bijali website, mobile application, and all associated services.
• Any third-party websites or services linked on our platform are governed by their own privacy policies.
• Your information is never sold or shared unnecessarily.

2. Data Collection — What Information We Collect

Creating and managing your account and delivering our services requires certain information. We collect only what is legally required and helpful in improving your experience.

2.1 Personally Identifiable Information

The following information is required during registration and account verification:

• Full legal name (as it appears on your National ID or passport)
• Email address and mobile number
• Date of birth (for age verification)
• Address (country and city of residence)
• Identity verification documents (National ID, passport, or driving license)

2.2 Financial & Transaction Information

• Payment method details (mobile banking number, bank account)
• Deposit and withdrawal transaction history
• Records of bonus and promotion usage
• Gaming activity and betting history

2.3 Technical & Log Information

The following data is collected automatically to ensure the security and performance of the Bijali platform:

• IP Address & Geolocation
• Device information (browser, operating system, device model)
• Cookies and Session Data
• Login timestamps and platform activity logs

3. Data Usage — Why We Collect Information

Bijali uses collected data solely for legitimate and transparent purposes. Your information is used to improve our services, maintain security, and fulfil legal obligations.

3.1 Account Management & Service Delivery

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and transactions
• Providing bonuses, promotions, and cashback
• Recording game results and resolving disputes

3.2 Security & Fraud Prevention

Bijali uses your information to protect your account and funds:

• Detecting fraudulent activity and suspicious transactions
• Detecting multiple accounts or bonus abuse
• Implementing Anti-Money Laundering (AML) policies
• Cooperating with law enforcement authorities

3.3 Communication & Customer Support

• Responding to your requests, questions, and complaints
• Keeping you informed about account updates, new features, and promotions
• Sending important security notifications

3.4 Legal & Regulatory Compliance

We use your information to comply with local and international laws, including:

• Implementation of KYC (Know Your Customer) and AML (Anti-Money Laundering) policies
• Submitting required reports to tax authorities
• Compliance with licensing authority regulations

4. Data Sharing — Who We Share Information With

Bijali respects your privacy and will not sell or share your information without your consent. However, in certain circumstances, sharing data with trusted third parties may be necessary.

4.1 Service Providers & Partners

• Payment processors (mobile banking and bank transfer services)
• Game Providers and Software Partners
• KYC Verification Service Providers
• Cloud Storage and Hosting Providers

These parties operate under strict confidentiality agreements and may only use your data for their designated purposes.

4.2 Legal Requirements & Authorities

We may be legally required to share information in the following circumstances:

• Upon a lawful request from law enforcement authorities
• Upon receipt of a court order or subpoena
• In the interest of national security or public interest

4.3 Business Transfers

In the event of a change of ownership, merger, or acquisition of Bijali, your information may be transferred to the new owner. You will be notified in advance should this occur.

5. Data Protection — How We Keep Your Information Safe

Bijali employs advanced technology and strict security measures to protect your personal and financial information. Our goal is to safeguard you against unauthorized access, data theft, and loss.

5.1 Encryption & Data Protection

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure Servers: Your data is stored on secure, encrypted servers.
• Firewall & Anti-DoS Protection: Robust firewalls to defend against cyber attacks.
• Regular Security Audits: Our systems undergo routine security testing by independent third parties.

5.2 Account Security

• Option to enable Two-Factor Authentication (2FA)
• Strong Password Policy
• Automated detection and alerts for suspicious activity

5.3 Employee Training & Access Control

Only authorized staff can access your data, and they operate under strict confidentiality agreements. Every access is logged and reviewed regularly.

6. Data Retention — How Long We Keep Your Information

Bijali retains your information only for as long as necessary or required by law. Retention periods vary depending on the type of data and the purpose for which it was collected.

6.1 Active Accounts

Your data is retained for as long as your account remains active, in order to provide our services and meet legal obligations.

6.2 Inactive or Closed Accounts

• Even after your account is closed, we may retain certain data for legal requirements, fraud prevention, and tax record purposes.
• Data from closed accounts is typically retained for 5-7 years in accordance with local laws.
• Once the legal requirement has been fulfilled, data is securely deleted.

6.3 Transaction Records

Financial transactions and gaming history must be retained for extended periods in accordance with tax and regulatory authority requirements.

7. Your Rights — What You Can Do

Bijali respects your rights regarding your data. You have control over your own information and may exercise the following rights.

7.1 Right to Access Your Information

You may request a copy of your stored personal data at any time. Most information is accessible directly from your account settings.

7.2 Right to Rectification

If any of your information is incorrect or needs updating, you can make corrections from your account or contact support.

7.3 Right to Erasure

• You may request the deletion of your account and associated data.
• Certain data may need to be retained due to legal obligations.
• Deletion requests may take up to 30 days to process.

7.4 Right to Object to Data Processing

You may object to marketing communications or certain types of data processing. Adjust your preferences through your account settings.

7.5 Data Portability

You may request a machine-readable copy of your data that can be transferred to another service.

8. Cookie Policy — How We Use Cookies

Bijali uses cookies and similar technologies to enhance your browsing experience, improve site functionality, and support analytics.

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit Bijali. They help remember your preferences and maintain your login session.

8.2 Types of Cookies We Use

8.3 Managing Your Cookie Preferences

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may cause some features of the site to not function properly.

9. Protecting the Privacy of Minors

Bijali strictly prohibits anyone under 18 from creating an account or using the platform. If we become aware that a minor's information has been collected, the account will be immediately closed and all associated data deleted.

If you believe a minor is using our platform, please notify our support team immediately.

10. Changes to the Privacy Policy

Bijali may update this Privacy Policy from time to time. For significant changes, we will notify you at your registered email address and update the "Effective Date" at the top of this page.

Continuing to use Bijali after any changes means you accept the updated privacy policy. Visit this page regularly to stay informed.